Privacy Policy

 Effective Date: July 1, 2025

At Los Tres, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or placing an order.

1. Information We Collect

We may collect the following information when you place an order, contact us, or use our website:

• Your name
• Delivery address
• Email address
• Phone number
• Order history
• Any additional details you choose to provide (e.g. donation notes) 

We do not store any payment information on our servers.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your order status or questions 
• Provide customer support 
• Manage donation deliveries and send confirmations
• Improve our service and user experience

We will never sell or share your information with third parties for marketing purposes.

3. Sharing your Information

We only share your personal information with:

• Our delivery team, for order fulfillment 
• Service providers that help us operate our business (e.g. website or order system platforms)

These parties are required to protect your information and use it only for the services we request.

4. Data Security

We take reasonable precautions to protect your personal information. While no online system is 100% secure, we strive to use best practices to safeguard your data.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your information (unless required for order history or legal compliance)

To make any of these requests, please contact us at comboslostres@gmail.com

6. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

7. Contact Us

If you have any questions about this policy or how we handle your data, feel free to contact us:

📧 Email: comboslostres@gmail.com

📞 Phone/Whatsapp: +1 613-621-9526
📍 Location: Havana, Cuba & Ottawa, Canada