Términos y condiciones

Effective Date: July 1, 2025

Welcome to Los Tres. By placing an order or using our services, you agree to the following terms and conditions. Please read them carefully.

1. Orders and Delivery

• All orders must be placed through our website or authorized channels.
• We deliver only within Havana, Cuba.
• Delivery times are estimated and may vary due to unforeseen circumstances. We strive for timely delivery but are not liable for delays beyond our control.
• You are responsible for providing accurate delivery information. If an order cannot be delivered due to incorrect details, additional fees may apply.
   

2. Pricing and Payment

• Prices are listed in USD and are subject to change without notice.
• Payment must be completed before order processing. We accept VISA, Mastercard, AMEX, GPay and PayPal.
• We do not store your payment information. All transactions are securely processed through trusted third-party providers.
   

3. Product Availability

• We aim to fulfill orders as listed. However, product availability may vary.
• In case an item is unavailable, we may substitute it with a comparable product or notify you with options.
• Refunds or credits may be offered for unavailable products at our discretion.
   

4. Refunds and Returns

• Due to the nature of grocery items, we do not accept returns.
• If your family receives damaged or incorrect items, please contact us within 24 hours with photos, and we will address the issue promptly.
• Refunds or replacements will be provided at our discretion.
  

5. User Responsibilities

• You agree to use our website and services lawfully and respectfully.
• You will not misuse or interfere with our services or systems.
   

6. Privacy

• Your personal information is handled according to our Privacy Policy. Please review it for details.

7. Limitation of Liability
 

• Los Tres is not liable for any indirect, incidental, or consequential damages arising from the use of our service. 
• We do not guarantee product outcomes or satisfaction beyond our stated commitments.

8. Modifications 

• We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with an updated effective date.

9. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

📧 comboslostres@gmail.com

📞 Phone/Whatsapp: +1 613-621-9526
📍 Havana, Cuba & Ottawa, Canada